Haygroup的绩效管理流程手册（PDF 67）

Table of Contents
Performance Management Process Overview Page
·  Introduction to the Performance Management Process        . . 1
·  Why Change?                  . . 2
·  Definition of Terms               
·  State Laws on Performance Management           . .
3
5
·  Features of the PMP                . . 6
·  Role of Supervisors, Employees and Reviewers in the PMP       . 7
·  Time Guidelines for the PMP              . . 10
·  Summary of the PMP Form               11
·  Layout of the Remainder of the Handbook           . 12
Phase I: Planning                   . 13
·  Introduction to the Planning Phase             . 15
·  Accountabilities                  . 16
·  Creating Performance Standards              18
·  Designating the Importance of Accountabilities          . 20
·  Example of an Accountability on the PMP Form          20
·  Explaining Behaviors                . . 21
·  Examples of Behaviors                . 23
·  Completing the Planning Phase              . . 28
Phase II: Coaching                  . . 29
·  Ongoing Feedback                 . 31
·  Collecting Performance Information             32
·  Preparing for Coaching Sessions              33
·  During a Coaching Session               .
·  Coaching vs. Progressive Discipline           
34
36
Phase III: Review                   37
·  Review                    . 39
·  Preparing for Review Sessions              . . 40
·  Rating Errors and Biases                41
·  Rating the Accountabilities               .
·  Borderline Cases: How to Decide?             .
42
43
·  Overall Accountability Rating              . . 45
·  Rating the Behaviors                 46
·  Overall Performance Rating               . 47
·  Summary/Development Plan               49
·  Preparing for the Year-End Discussion            . 50
·  During the Year-End Review               51
·  Writing the Development Plan              . . 53
·  One PMP Cycle Ends, Another Begins            . 55
Appendix                     . 57
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