领导能力与沟通管理(ppt 37)

1.COMMUNICATE our vision of a customer-focused workplace传达我们的服务理念---顾客至上.  2. DETERMINE and respond to internal customer needs. 确定并回应内部顾客的需求3.ESTABLISH a climate for open communication创造一个开放式的沟通环境4.BUILD positive relationships建立良好的关系
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