The SAS Solutions for CRM(ppt 29页)

The SAS Solutions for CRM contents：
I、CRM Market
II、Customer Intelligence & the CRM Business Process
III、CRM Architecture
IV、CRM Applications
V、The SAS Solutions for CRM

The SAS Solutions for CRM Intorduction:
    I don’t have long term profitable relationships with my customers
I am unable to identify my most valuable or highest potential customers I am not effectively creating value and cross selling opportunities for these customers I have low customer retention and loyalty。