改进客户沟通(pdf 44页)(英文)

A respected and versatile business professional, Jay McKeever’s vast career
experience encompasses a variety of industry genres, including positions in
communications, human resources, operations, contracting and marketing.
Before joining Cincom, Mr. McKeever spent 17 years at the United Parcel Service
(UPS) rising quickly to the position of operational supervisor where he successfully
improved operations results from 65 percent to 110 percent within the first six months!
He then served as a UPS Human Resources Division representative and eventually
led district customer communications for five years. It was during this time that
Mr. McKeever began developing his approach to customer-centric communications.
After UPS, Mr. McKeever joined Mortgage Now, a Cincinnati-based, mortgage-lending
firm. During his time with the organization, he developed and executed inventive
marketing strategies to successfully overhaul an underperforming market territory.
In 1996, Mr. McKeever joined Cincom Systems, Inc. as a business manager responsible
for product royalty payments and reporting to third-party vendors
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