团队内部的冲突管理(英文版)(ppt 40页)

团队内部的冲突管理内容摘要：
HOW TO HANDLE HIDDEN AGENDAS
1.  Realize a hidden agenda is a natural  part
     of the group process because  people
     have their own goals and needs.
2.  Recognize that a hidden agenda might
     be  present when the group is having
     difficulty in  reaching its goals.
3.  Decide how to bring the hidden agenda
     to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1.  A team is composed of two or more persons
     in the company,  usually from different
     departments.
2.  The members are competent and
      knowledgeable in the way they carry
     out their duties.
3.  The team is constantly learning and
      growing; adapting itself to changing
      requirements and multiple goals.
4.   Its work is consistently superior in
      both quality and quantity.
5.  Problems and conflicts within  the team are
     addressed quickly and professionally.
6.  The quality of decisions made  by the team
      is high, and members share a sense of
     satisfaction in work accomplished.

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