客户关系的解决方案(英文版)(ppt 29页)

客户关系的解决方案(英文版)内容简介:
    A Strategic Initiative that enables a company to become customer centric.  Key components include people, process and technology. 
    I don’t have long term profitable relationships with my customers
    I am unable to identify my most valuable or highest potential customers
    I am not effectively creating value and cross selling opportunities for these customers
    I have low customer retention and loyalty
    Built on 25 years in customer analysis, the SAS Solutions for Customer Relationship Management provides the customer intelligence you need to maximize the profitability of your customer relationships.
    The Role of Customer Intelligence:Operational Effectiveness

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