Haygroup的绩效管理流程手册(PDF 67页)

Performance Management Process Overview Page
·  Introduction to the Performance Management Process.. . . . . . . . . . . 1
·  Why Change?........ . 2
·  Definition of Terms...... . . . . . . . . .3
·  State Laws on Performance Management.... . . . . . .5
·  Features of the PMP...... . . . . . . . . 6
·  Role of Supervisors, Employees and Reviewers in the PMP.. . . . . . . 7
·  Time Guidelines for the PMP...... . . 10
·  Summary of the PMP Form...... . . . 11
·  Layout of the Remainder of the Handbook.... . . . . . 12
Phase I: Planning........ . . . 13
·  Introduction to the Planning Phase.... . . . . . . . . . . . 15
·  Accountabilities........ 16
·  Creating Performance Standards...... 18
·  Designating the Importance of Accountabilities.... . . 20
·  Example of an Accountability on the PMP Form.... . 20
·  Explaining Behaviors...... . . . . . . . . 21
·  Examples of Behaviors...... . . . . . . . 23
·  Completing the Planning Phase...... . . 28
Phase II: Coaching........ . 29
·  Ongoing Feedback...... . . . . . . . . . . 31
·  Collecting Performance Information.... . . . . . . . . . . 32
·  Preparing for Coaching Sessions...... 33
·  During a Coaching Session...... . . . .34
·  Coaching vs. Progressive Discipline.... . . . . . . . . . .36
Phase III: Review........ . . 37
·  Review........ . . . . . . 39
·  Preparing for Review Sessions...... . . 40
·  Rating Errors and Biases...... . . . . . . 41
·  Rating the Accountabilities...... . . . .42
·  Borderline Cases: How to Decide?.... . . . . . . . . . . .43
·  Overall Accountability Rating...... . . 45
·  Rating the Behaviors...... . . . . . . . . . 46
·  Overall Performance Rating...... . . . . 47
·  Summary/Development Plan...... . . . 49
·  Preparing for the Year-End Discussion.... . . . . . . . . 50
·  During the Year-End Review...... . . . 51
·  Writing the Development Plan...... . . 53
·  One PMP Cycle Ends, Another Begins.... . . . . . . . . 55
Appendix........ . . . . . . . . . 57
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