六西格玛管理培训资料(英文版)(pdf 72页)

六西格玛管理培训资料(英文版)内容提要:
     Define: Define the problem to be solved,including customer impact and potential benefits
    Measure: Identify the critical-to-quality characteristics (CTQs) of the product or service. Verify measurement apability.
Baseline the current defect rate and set goals for improvement
    Analyze: understand root causes of why defects occur; identify key process variables that cause defects • Improve: Quantify influences of key process variables on the CTQs, identify acceptable limits of these variable, and modify the process to stay within these limits, thereby reducing defect levels in the CTQs
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