流程导向审核方法.ppt56

TS 16949:2002过程导向的审核
过程导向的质量管理体系
参考文件 ISO/TC  176/SC2/N 544R
ISO 9000 Introduction and Support Package: Guidance on the Process Approach to quality management systems
http://www.bsi.org.uk/iso-tc176-sc2
为何采用过程导向管理方式
单一独立的区域并不能告诉我们整体质量管理体系的有效性
过去未考虑输入及输出和其他过程活动的交互关系
强调计划执行查核及改善的循环(PDCA cycle)
为何作过程识別 ?
为什么我们以这种方式作业 ?
这些活动真的重要吗?
这些过程间联接关系是否达到有效?

* The value of the whole organization view of the business.
Process –Based audit
Consider input, output and interacting activities with other processes
An isolated area does not tell auditors about the effectiveness of the system as a whole
PDCA cycle

3.1 Is there a plan ?
3.2 Is it being followed?
3.3 Is there an acceptance criteria ?
3.4 Does the auditee act on the results ?
3.5 How do you know when it did it right ?
3.6 What do you do when it is not right ?
作过程识別先问三件事
哪些流程是我们的核心(core)或附加价值(value added)的过程 ?
我们提供哪些服务及产品给客户呢?
公司让这些过程在组织内运行(flow) 
      到哪些部门呢 ?

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