客户关系管理(2)（ppt 33）

许多行业发展缓慢
     Growth is slowing down in many industries
竞争加剧
     Competition is increasing
价格战
  Price wars
储蓄率增长和需求疲软
      Increasing savings rate and slack demand
公司发展战略必须包括客户关系：忠诚度和保持力
 Company growth strategies must include customer relationships - loyalty and retention!

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