客户满意度测量.ppt47

客户满意度Customer Satisfaction
What is customer satisfaction?
      什么是客户满意度
Satisfaction is a feeling about something
满意度是对某种事物的一种感觉
Potential objects of satisfaction
满意度的潜在目标
The overall relationship with the company
与公司的总体关系
With a specific transaction
与一次特定的交易的总体关系
With the company’s service
与公司服务
With the company’s product(s)
与公司产品
With the agent or broker
与代理或经纪人
etc.
等等

 

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