电话行销手册(doc 40页)

目  录

讲师简介......................................................005
自我承诺书......................................................006
课程讲义......................................................007
1.电话行销的11条信念......................................................007
2. 电话行销基本测评......................................................008
3. 电话接听测试表......................................................010
4. 电话交谈立场测试表......................................................012
5. 接听电话效果测试表......................................................014
6. 电话信息记录测试表......................................................016
7. 电话行销人员自我评定表......................................................018
8. 通信事件列表......................................................019
9. 电话行销技巧测试表......................................................020
10.电话准备测试表......................................................020
11.语音自测表......................................................021
12.接听电话20条黄金法则......................................................022
13.工作效率日报表\周报表\目标表......................................................024
14.工作环境安排表......................................................026
15.销售过程......................................................026
16.电话营销准备清单......................................................028
17.电话营销过程一览表......................................................028
18.测定电话达成目标的情况......................................................030
19.学习的五大步骤......................................................031

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