Focus咨询机构为香港地铁做的最新的绩效咨询（英文版）

Focus咨询机构为香港地铁做的最新的绩效咨询（英文版）目录：
Cost and Performance Management: Creating Value with Measures Presented by Focused Management Inc.
Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools
At Issue

Implications of The Fish Tank Syndrome
We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
We need to develop a common / agreed understanding of the business and all of its characteristics
We need a constantly available set of reference points to which we can return

We need a living repository in which locate and maintain knowledge
Result – What Is At Stake
Inappropriate measurement systems can be costly experiments
 Sobey’s $50m ERP write off
Boeing’s production problems in the late 1990’s
Malcolm Baldridge winner, Wallace Co’ bankrupt
Fortune 500 companies will face a $31.5 Billion knowledge deficit next year
By how much can profit be increased by changing your product/market mix to focus on your most profitable products

Performance Architecture

A combination of a business logic methodology, relevant software and systems capability.  The links between the tools are as important as the tools themselves.

Performance Architecture to Drive Value
Understand the Organization
Value-Based Management
“VBM is a holistic management approach that encompasses redefined goals, redesigned organizational structures and systems, rejuvenated strategic and operational processes, and even revamped human resources practices”.
“This holistic practice of VBM is in sharp contrast to the finance-driven appearance that VBM has taken on in the past …”

INSEAD Working Paper, Are you (Really) Managing for Value?

Processes are where the work is done
“If you can’t describe what you are doing as a process, you don’t know what you are doing.”
W. Edward Deming
How We Organize Ourselves The Three Levels of Performance
Organization Work is Performed by Systems of Processes
Detailed Process Map

ABC & Process Analysis: Thoughtful Interaction

Activity Analysis
The first step in an ABC analysis is to understand what activities are performed in the organization.
Activity Survey Questionnaire (ASQ) facilitates simple and efficient collection of activity data throughout the organization, prepares the data for import into analysis tools and produces draft activity and process costs.
Let’s see ASQ in action
Best Practice Analysis Unit Cost Comparison
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