香港地铁绩效咨询报告(英文版)(ppt 34页)

香港地铁绩效咨询报告内容提要：
At Issue
Every organization needs to measure and manage performance to satisfy the demands of stakeholders
Today’s measurement and management methods are much better than in the past but need to be connected together
The speed of change and information age computing and communications leave little margin for errors
Decision making needs facts
Implications of The Fish Tank Syndrome
We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
We need to develop a common / agreed understanding of the business and all of its characteristics
We need a constantly available set of reference points to which we can return
We need a living repository in which locate and maintain knowledge
Result – What Is At Stake
Inappropriate measurement systems can be costly experiments
 Sobey’s $50m ERP write off
Boeing’s production problems in the late 1990’s
Malcolm Baldridge winner, Wallace Co’ bankrupt
Fortune 500 companies will face a $31.5 Billion knowledge deficit next year
By how much can profit be increased by changing your product/market mix to focus on your most profitable products
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