美资企业的内部培训资料(ppt 28页)

美资企业的内部培训资料内容摘要：
Install sign boards such as :
  . Major process : Customer Complain, Line Defect
  . Specific process : Time Check process,
                              Customer’s requirement
  . Critical process : Critical items, Standard items
- Register defective process : When defect occurs
- Withdraw main process : when no defect occurs
- If rejection occurs establish countermeasure : attach the process
- TDRE* activity when defect occurs continuously
- Make a permanent countermeasure : Fool Proof
- Establish check & appraisal system
10 ~ 15% of sales is failure cost
 Having 66,807 defects per Million
 Depends on the detection of defects
 Believes that high Quality is expensive
 Doesn’t follow systematic approach
 Benchmarking against competing
  companies
 Believes 99% is good enough
 Defines CTQ’s internally
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