Foundations of Behavior 14(ppt 38页)

Foundations of Behavior 14 Intorduction:
Why Look at Individual Behavior?
Describe the focus and the goals of organizational behavior.
Explain why the concept of an organization as an iceberg is important to understanding organizational behavior.
Define the five important employee behaviors that managers want to explain, predict, and influence.
Attitudes
Describe the three components of an attitude.
Discuss three job-related attitudes.
Describe the impact of job satisfaction has on employee behavior.
Attitudes (cont’d)
Explain how individuals reconcile inconsistencies between attitudes and behavior.
Personality
Contrast the MBTI and the big-five model of personality.
Describe the five personality traits that have proved to be most powerful in explaining individual behavior in organizations.
Tell how emotions and emotional intelligence impact behavior.
Perception
Explain how an understanding of perception can help managers better understand individual behavior.
Describe the key elements of attribution theory.
Discuss how the fundamental attribution error and self-serving bias can distort attributions.
Name three shortcuts used in judging others.
Learning
Explain how operant conditioning helps managers understand, predict, and influence behavior.
Describe the implications of social learning theory for managing people at work.
Discuss how managers can shape behavior.

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