企业电力学习解决方案(英文版)(doc 34页)

企业电力学习解决方案目录：
一、Executive Summary…………3
二、Our Understanding…………4
三、Our Solution…………5
四、The Value of Our Capabilities…………7
五、The Value of Our Tools…………8
六、Witness System’s eQuality Now and eQuality Producer…………11
七、Our Ongoing Relationship with Florida Power & Light…………13
八、IBM’s Own Learning Transformation Story…………14
九、Response to RFP Questions…………16
十、Pricing…………23
十一、Assumptions…………25
十二、Client References and Citations…………26
十三、IBM Business Terms and Conditions…………32

 

企业电力学习解决方案内容摘要：
Executive Summary  
The Florida Power & Light Company (FPL) E-Learning Request for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via e-learning modules that will be used to coach Customer Service Representatives. IBM is recommending that its proprietary tool, Content Producer, be used as the web-based training authoring content development and content management engine, and is also responding at a broader and more strategic level.
FPL is currently in the initial phase of a three-phase migration, a roll-out that is anticipated to require up to four years before full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology standards; e-learning development methodologies, and beginning the re-purposing of existing materials to web-based training/e-learning media.
IBM proposes a three-pronged solution to meet FPL’s requirement for an On Demand learning environment: tools, integration, and services.
Tools:
　　Install IBM Content Producer as the “master” web-based training authoring tool and content manager / repository for shareable content objects.
　　Install IBM Simulation Producer as application-based simulation tool
　　Install eQuality Now from Witness as the mini-Learning Management System for Care Center employees
　　Install eQuality Producer as voice-based simulation tool
Integration:
　　Integrate eQuality Now with FPL SAP Training and Events module and HR data bases
　　Partner with IBM Knowledge Factories (on and off-shore) to out-task re-purposing and programming of existing training to e-content format (web-based and virtual-classroom training)

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