解决问题的流程－8条戒律(ppt 69页)

组建团队team set up
描述/定义问题Describe&define problem
采取临时的遏制措施Takes interim containment action
定义/验证根本原因define&verify the root cause(s)
识别/验证建议的永久性纠正措施Identify/verify proposed permanent corrective action(s)
实施永久性纠正措施Implement permanent corrective action(s)
预防再发生 Action(s) to prevent Re-occurrence
交流/庆祝成功communicate/celebrate success.
练习excise:

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