英国石油的知识管理（英文版）.PDF18

Moderator, Reid Smith, Vice President, Knowledge
Management, Schlumberger:
Many companies develop knowledge management
programs in response to key issues or a
particular event within the organization. What
business drivers are behind your knowledgemanagement
efforts, and what are your companies
trying to achieve through knowledge
management?
Lesley Chipperfield, Manager of Organizational
Performance, Shell International E&P:
Our start in knowledge management began with
the major reorganization of Shell in late 1995 and
early 1996 when we started transitioning from a
group of globally dispersed companies that were
not linked to a globally connected company.
Before that, the companies didn’t talk directly to
each other, and if they did, it was through service
companies. Reorganization mandated that we do
things differently and required a cultural shift.
Many of the initiatives to start sharing knowledge
were kicked off in 1996 and 1997.
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