HP的IT服务管理模型(pdf 37页)

HP的IT服务管理模型

This white paper describes the HP IT Service Management Reference Model. This model is a significant tool proven to be useful in presenting and describing the many IT Management processes, inter-process relationships, and business linkages IT needs to put in place for the successful development, deployment and support of services in the e-world. As we enter the new millennium, corporate IT organizations are once again being forced to deal with another challenge: "e-everything" - brought about by the emergence of new technology, the pervasiveness of the Internet, and an ever-increasing competitive marketplace

Buying a home or car, shopping for books or groceries, managing your personal finances and trading stock, planning a trip or mapping your family genealogy, are activities that are done significantly differently today than just two years ago. Companies like eBay, Amazon.com, AutoMall.com, Charles Schwab, and Yahoo, represent just a few success stories of the companies that have been on the forefront of the e-services revolution

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