(最新)物业管理基层员工培训手册(doc 29页)

一． 投诉处理培训                                           2
二． 微笑服务培训                                           3
三． 物业管理保险制度                                       4
四． 安全保卫培训                                           7
五． 日常工作中处理实际情况的技巧                          11
六． 仪容仪表培训                                          15
七． 优质服务培训                                          18
八． 员工管理培训                                          21
九． 对讲机使用及管理规定                                  24
十． 英语会话培训                                          26
十一． 服务文明用语五十句                                    27
十二． 服务忌语五十句                                                                                28

 

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