XX知名酒店入职培训教程(PPT 44页)
XX知名酒店入职培训教程(PPT 44页)内容简介
ORIENTATION OBJECTIVES入 职 培 训 目 标
Introduce you to your new family介绍新成员,新家庭
Become familiar with Starwood and Sheraton了解喜达屋和喜来登
Begin to build the culture that will become our winning formula建立良好的酒店文化以帮助我们成功
Have knowledge to answer guest questions具有足够的知识来回答客人提出的问题
Know the standards & procedures for Sheraton Suzhou了解本酒店的规章制度…
ORIENTATION PROGRAMME入 职 培 训 内 容
DAY ONE 第一天
Orientation objectives, schedule培训目标、日程
Welcome Speech by General Manager 总经理致欢迎词
The Brand 品牌
Starwood Cares Program 喜达屋关爱宾客服务计划
STAR Service Standards ISTAR服务标准 (1)
Hotel Information & Tour 酒店信息介绍及参观酒店
HR Benefits 人事福利
..............................
Introduce you to your new family介绍新成员,新家庭
Become familiar with Starwood and Sheraton了解喜达屋和喜来登
Begin to build the culture that will become our winning formula建立良好的酒店文化以帮助我们成功
Have knowledge to answer guest questions具有足够的知识来回答客人提出的问题
Know the standards & procedures for Sheraton Suzhou了解本酒店的规章制度…
ORIENTATION PROGRAMME入 职 培 训 内 容
DAY ONE 第一天
Orientation objectives, schedule培训目标、日程
Welcome Speech by General Manager 总经理致欢迎词
The Brand 品牌
Starwood Cares Program 喜达屋关爱宾客服务计划
STAR Service Standards ISTAR服务标准 (1)
Hotel Information & Tour 酒店信息介绍及参观酒店
HR Benefits 人事福利
..............................
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