管理概論(PPT 22页)

管理概論Chapter 4Foundation of Decision Making
Learning Outcomes
Describe the steps in decision-making process.
Identify the assumptions of rational
    decision-making model.
Identify the two types of decision problems and the two types of decisions that are used

to solve them.
Define heuristics and explain how they affect the decision-making process.
Describe the advantages and the disadvantages of group decision. 
The Decision-Making Process
Step 1：Identification of a problem
A discrepancy between an existing and desired state of affairs.
Step 2：Identification of decision criteria
A manager has to assess what factors are relevant in his decision

..............................