MeasurePerformancesigma(ppt 129)

Summary of 2.0 “ Measure Performance”
一、Determine What to Measure
二、Manage Measurement
三、Understand Variation
四、Determine Sigma Performance
五、Excel Team Performance

2.1Determine What to Measure
Understand the role that data plays in process improvement
Understand the cause and effect relationships that occur inside the team’s process
Determine the indicators needed to evaluate current process performance
2.2Manage Measurement
Understand different types of data and how each type can provide the team with different insights and knowledge of a process
Develop operational definitions and data collection plans that build validity and consistency in the data which the team gathers
2.3Understand Variation
Understand the concept of variation and how a process can be evaluated by assessing its variation over time
Plot and calculate the variation of the team’s business process
Gain hands on experience with the use of the statistical software package MINITABTM
2.4Determine Sigma Performance
Understand the various calculations associated with determining process sigma
Calculate the sigma performance of the team’s process
Calculate the rolled-up Sigma for the business
2.5Excel Team Performance
Understand the role of high-performance work teams in process improvement
Use team diagnostics and assessments to evaluate the team strengths and opportunities for improving its own performance