TQM Tools to Work with Ideas“Quality Planning Tools”(英文版)(pdf 5页)

TQM Tools to Work with Ideas“Quality Planning Tools”(英文版)内容提要：
Affinity Diagram (KJ Method)
一、 A brainstorming technique used to gather verbal data and organize it into natural clusters or groups.
二、Basic Steps:
1、decide on a theme (example, What are the difficultiesencountered when applying for a job?)
2、collect ideas through brainstorming or interviews
3、write each idea or concern on a note card or ‘Post-It’ (each card should contain 2-7 words)
4、in silence, team members examine the ideas until all ideas are clustered within different groups.
5、use these group affinity cards to generate additional ideas.
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