洪恩口语培训班教程(doc 48页)

摘要
■分类场景
★询问访客身份：
May I have your name, please? 请问您贵姓？
What company are you from? 您是哪个公司的？
Could you tell me what company you are representing? 能告诉我您代表什么公司吗？
如果碰到了老朋友可以说：
What brings you here? 是什么风把你吹来了？
询问是否预约，来访目的？
Do you have an appointment? 约好了吗？
Would you give me your business card? 请给我您的名片好吗？
And can I ask what you wish to see him about? 我能问一下您要见他有何事吗？
让客人稍候片刻：
I'll see if he is available. 请让我看看上司是否方便。
Would you please have a seat and wait for a few moments. 请您坐下稍等片刻。
给客人倒茶，礼貌待客：
Would you like coffee or tea? How do you like your coffee?
你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)
带客人去见经理：
Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.
请坐，琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I'll tell him that you're here. 陈先生正在等你。我去告诉他你已到。
Would you come this way, please? 请随我这边来。
婉言拒绝客人来访：
Mr. Chen is occupied at the moment and wants to know if your business is urgent.
陈先生正忙着，请问您的事情很紧急吗？
He may want to get in touch with you in the future. Would you leave your card?
他想以后再和你联系。请留下你的名片好吗？
一定要为自己争取机会：
I'll take just a few minutes of his time. 我只要占用他几分钟的时间。
I'd prefer to explain that to him directly.我想我最好直接对他本人讲。
★接待
作为公司的秘书，你是否总会有一些接待的工作要去做呢？对待来访的客人，提供的服务应使他们感到宾至如归(feel at home),语言也要体贴，处处显示出您的热情周到：
客人到了，询问旅途情况：
Mr. Taylor, it's indeed a pleasure to make your acquaintance. Welcome to our company.
TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？旅途还顺利吧？
I hope you'll have a pleasant stay here. 希望你此逗留期间愉快。
I hope you've enjoyed your stay in Hangzhou. 但愿你在杭州这段时间过得开心。
We'll do our best to make your stay here a pleasant one . 我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey. 经过这么长时间的旅行，你肯定很累。

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