科尔尼－业务流程再造咨询(pdf59)

Business Process Re-engineering
(BPR)
Application Framework
Enterprise Transformation
April 2000
Contents
􀂄 BPR delivers radical customer service improvements and cost reductions
􀂄 A.T. Kearney’s approach to BPR is based on five key principles
􀂄 Our approach follows three phases
• Phase 1 - Vision and case for change
• Phase 2 - Process redesign
• Phase 3 - Implementation
􀂄 Programme organisation evolves from design to implementation
􀂄 A.T. Kearney has a wealth of experience of successful BPR projects around the world
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