关于品质系统管理知识讲义-英文版(ppt 41页)

关于品质系统管理知识讲义-英文版目录:
1、Total Quality Excellence – Company Policy Letter No.1.
2、Brief History of FLH Quality Management
3、Quality Arrow (Quality is Job#1)
4、QS-9000/ISO 14001 System/Quality Operating System
5、TGW Reduction / VRT / SAQ
6、TGR / Kano Model

 

关于品质系统管理知识讲义-英文版内容简介:
Company Policy Letter No. 1
Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 
Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur.
All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services.

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