中国非营利组织人力资源管理指南(DOC 96页)

1  创造中国非营利组织内部良好的工作环境 ..... 1
Creating a Better Working Environment for NGOs in China
1.1 人力资源管理的概念 ..... 1
Human Resource Management Concepts
1.2 激励的理论和技巧..... 1
Motivation Theories and Skills 
1.3 非营利组织如何留住人才..... 3
Staff Retention for NGOs
1.4 对待员工流动..... 4
Dealing with Staff Turnover
2  组织结构设计和工作设计 ..... 5
Organizational Structure Design and Job Design
2.1 组织结构设计..... 5
Organizational Structure Design
2.2 组织结构的形式..... 5
Models of Organizational Structures
2.3 工作设计..... 8
Job Design
2.4 工作分析.....9
Job Analysis
2.5 个人工作计划.....9
Individual Job Planning
2.6 组织的人力资源政策文件.....10
Human Resource Policies
3  人力资源招聘和面试的技巧.....11
Recruiting and Interviewing Skills
3.1 人力资源预测.....11
Forecasting Human Resource Needs
3.2 人力资源招募.....11
Recruiting Staff
3.3 人力资源选拔.....12
Selecting Staff
4  劳动关系.....14
Contracts & Labor Relations
4.1 劳动合同.....14
Contracts
4.2 劳动报酬的组成.....17
Compensation Structure
4.3 档案管理的重要性.....19
Importance of Personnel Files
4.4 个人所得税的代扣代缴.....20
Personal Income Tax Deductions by the Employer
4.5 劳动关系的法律责任.....20
Legal Responsibility for Contracts and Labor Relations
5  绩效评估 .....22
Performance Evaluation
5.1 为什么要做绩效评估.....22
Why NGOs Need Performance Evaluation
5.2 绩效指标.....22
Performance Criteria
5.3 绩效评估方法.....23
Methods to Evaluate Performance
5.4 评估机制.....25
Performance Evaluation System
5.5 绩效评估的常见问题.....27
Common Questions about Performance Evaluation
5.6 有效绩效评估反馈.....27
Effective Performance Appraisal Feedback
6  员工的培训和开发.....28
Staff Development & Training
6.1 培训体系的建立.....28
Establishing a Training System
6.2 员工开发.....33
Staff Development
7  有效地沟通组织中的重要变化.....35
附录1 非营利组织人力资源管理问卷.....38
Questionnaire on NGO Human Resource Management
附录2 工作说明书、工作规范和绩效指标举例.....40
Sample Job Description and Performance Indicators
附录3 无领导小组讨论测试标准.....46
Assessment Standards Through Leaderless Group Discussion
附录4 面试实施工作标准.....52
Standard Interview Practices
附录5 面试前准备工作标准.....61
Standards for Preparing Interviews
附录6 关于民间组织如何使用劳动合同与服务协议的法律建议.....67
Legal Advice on How NGOs Should Use the Sample Contracts
附录7 劳动合同样式.....70
Sample Full-time Contract
附录8 服务协议（兼职人员）.....74
Sample Part-time Contract
附录9 人力资源手册实例.....77
Sample Outline of an NGO HR Manual
附录10 某医疗护理组织某员工个人发展计划 .....81
Sample Staff Development Plan for an NGO
附录11 沟通风格评测 .....82
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