管理沟通的基本知识概述(ppt 59页)

管理沟通的基本知识概述内容提要：
Mary Munter, Guide to Managerial Communication, 4th edition, Prentice Hall, Tsing Hua University Press,1999
Michael E. Hattersley, Linda McJannet, Management Communication Principles and Practice, China Machine Press, McGraw-Hill, 1998
Ron Ludlow, Fergus Panton, Effective Communication, Prentice Hall, 1997
Kitty O. Locker, Business and Administrative Communication, 5th edition, China Machine Press, McGraw-Hill, 2000
After finishing self-judgement, your group uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone’s agreement.
Attentions:
--No matter informative, or persuasive communication, logic is the fundamental;
--Don’t change your idea only to avoid the conflict;
--Don’t make decision only to abide by “the minority and the majority” rule
约翰·奈斯比特：“未来竞争将是管理的竞争，竞争的焦点在于每个社会组织内部成员之间及其与外部组织的有效沟通之上。”
松下幸之助：“伟大的事业需要一颗真诚的心与人沟通。”
乔丹与皮蓬：“我们两个人在场上的沟通相当重要，我们相互从对方眼神、手势、表情中获取对方的意图，于是我们传、切、突破、得分；但是，如果我们失去彼此间的沟通，那么公牛的末日来临了。”
只有与人良好的沟通，才能为他人所理解；
只有与人良好的沟通，才能得到必要的信息；
只有与人良好的沟通，才能获得他人的鼎力相助，正所谓“能此者大道坦然，不能此者孤帆片舟”。
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