谈判与冲突的解决方案(PPT 178页)

NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决
“NEGOTIATION” AS AN EXECUTIVE TOOL“谈判”是一种执行工具
Negotiation Fundamentals 谈判基础Part I 第I部分
When is Negotiation Needed?什么时候需要谈判？
When is “Negotiation” Or “Bargaining” Used ?什么时候使用“谈判”或“讨价还价”？
Characteristics of a “Negotiation” Or “Bargaining” Situation“谈判”或“讨价还价”的特征
LEVELS OF CONFLICT冲突的层次
DESTRUCTIVE NATURE/IMAGEOF CONFLICT?冲突的破坏性本质/形象
BENEFITS OF CONFLICT冲突的好处
CONFLICT冲突
STRATEGY OF CONFLICT MANAGEMENT冲突管理战略
STRATEGY OF CONFLICT MANAGEMENT冲突管理的战略
Framing the Problem--The Process of  Defining What’s Important问题结构 - 确定重点的过程
Chinese Negotiation Frames中国人谈判的框架Box 2.2表2.2
Goals--The Objectives That Drive a Negotiation Strategy目标 - 驱动谈判战略的目的
Strategy--The Overall Plan To Achieve One’s Goals战略 - 实现一个目标的总体规划
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