Senior Operation Officer,  Fulfillment(英文版)岗位描述(doc 2页)

Senior Operation Officer,  Fulfillment（英文版）岗位描述内容提要：
职位目的
To supervise the day-to-day operation and logistics sections to support efficient operations of the contact center as well as various business lines of the company as a whole.
Operational level
•To give recommendation in formulating fulfillment and logistics strategy and plan to support achieving revenue and customer satisfaction target.
•To supervise a team of Admin & Logistics Officers to provide internal admin supports and manage external delivery partners
•To investigate complaints relating to delivery issues and take timely & appropriate remedy actions.
•To plan and foresee potential business and admin operational risks to protect company interests.
..............................