BSC绩效管理方法指引(pdf 69页)(英文)

.................................25
3. Internal Business Processes Perspective .....................25
4. Learning and Growth Perspective .........................26
Chapter Five: Data Collection......................29
1. Basic Principles ...................................29
2. Survey Methodology ...............................30
Chapter Six: Moving from Performance Measurement
to Performance Management........................35
1. Right Organizational Structure..........................35
2. Using Performance Measurement Results to Effect Change ............37
iv
Guide to a Balanced Scorecard: Performance Management Methodology
Moving from Performance Measurement to Performance Management
Chapter Seven: Building and Maintaining
a BSC Knowledge Repository.......................43
1. Need for Maintenance ...............................43
2. Agency Flexibility .................................43
3. Sharing Best Practices ...............................44
4. Outreach Efforts...................................45
5.Future Endeavors ..................................45
Appendices
A: Procurement Executives’ BSC Team and Team Charter..............47
B: References and Resources ............................51
C: Federal Sector Characteristics Affecting Performance Measurement ......53
D: Survey Administration..............................55
E: Optional Acquisition Performance Measures ...................57
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