六西格玛管理教材(英文版)(ppt 53页)

六西格玛管理教材(英文版)目录：
“Six Sigma”
   If we can’t express what we know in the form of numbers,
   we really don’t know much about it.
   If we don’t know much about it, we can’t control it.
   If we can’t control it, we are at the mercy of chance.
   “...will bring GE to a whole new level of quality in a fraction of the time it would have taken to climb the learning curve on our own.”
Why Does GE Need A Quality Initiative?
GE Raising The Bar
    New Goal to be “Best in the World” vs. #1 or #2
    Customers are Expecting More, we Must Deliver
   “Ship-and-fix” Approach no Longer Tolerated in the Market
    Aim to Speed Past Traditional Competitors in 5 Years
    Goal Consistent with Reduced Total Costs
We Must Acknowledge Our Vulnerabilities
    Poor Quality That Impacts Customers
    Problems with NPI
    Too High Internal Costs

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