日化行业QIT促进员专业培训资料(ppt 92页)

日化行业QIT促进员专业培训资料目录：
一、QIT 与改善
二、QIT 的步骤
三、寻找改善的根源--自我的突破
四、团队选定- 人才梯队准备
五、选定课题要点5M 选题法
六、拟定期划书一切由成本开始
七、专案推行

 

日化行业QIT促进员专业培训资料内容提要：
Q—Quality 品质：
什么是质量What is Quality
顾客满意的产品或服务
Customer satisfied product or service
什么是顾客who is customer
接收产品/服务的组织或人
the person/organization who receives product/service
优质的要求requirements of excellent quality
物超所值 superb value
……

I –Improvement 改进：
改进是指为改善产品的特性和(或)提高用于生产和交付产品的过程的有效性和效率所开展的活动，……必要时，对结果进行评审，以确进一步的机会审核、顾客反馈和质量管理体系评审也可用于识别这些机会改进是一种持续的活动。
Improvement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement.  Audits, customer feedback and review of the quality management system can also be used to identify opportunities.  Improvement is a continual activity.
……

维持与改进Maintenance and improvement
维持是依照标准的作业程序来工作；
maintenance is operate according to instructions
改进是以改进现有标准为目标的活动。
Improvement is improve the existing instructions or standards

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