服务行业知识管理讲解(英文版)(ppt 33页)

服务行业知识管理讲解目录：
一、Suggested titles for this presentation
二、Extreme make-over: Office Edition
三、KM: The good, the bad, the ugly
四、If you ain’t scared, you ain’t right (Taj Mahal)
五、Culture Wars: A decade long KM effort
六、Share the love: Implementing KM
七、Implement THIS!!!!

 

服务行业知识管理讲解内容摘要：
    KM research projects
    1.Application of Knowledge Management to Utilities
    2.KM for water quality management
    3.Published in 2003
    4.A Knowledge Management Approach to Drinking Water Utility Business
    5.Review of industry practices
    6.Beginning of a community of practice
    7.To be completed in 2005
    8.Strategies To Help Drinking Water Utilities Ensure Effective Retention Of Knowledge
Proposed for 2005 funding

 

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