顾客满意CustomerSatisfaction.ppt25

Outline – Customer Satisfaction

What Is Customer Satisfaction ?
Why Needs Customer Satisfaction ?
What Are Key Components Of Customer Satisfaction ?
How To Understand Your Customer Satisfaction ?
What Are Factors That Block Customer Satisfaction ?
How To Improve Customer Satisfaction with Product / Quality ?
What Are Key Drivers To Make You Success On Customer Satisfaction ?
Q&A

..............................