汽车售后服务流程培训课件(PPT 32页)

前台接待流程
维修顾问评估
客户是什么
What is customer
客户期待的服务
The service customer expect
客户的权力
Right of the customer
预约服务Advance Booking
接待服务Reception Process
初步检查Visual Inspection
确认工单Writing up Repair Order
监控流程Monitoring Job Processing
终检Final Inspection
解释工作Job Explanation
跟踪服务Follow-up

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