美国人事部业绩评估手册(pdf 88页) 英文内容简介
Table of Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1 Performance Management: Background and Context . . . . . 3
Chapter 2 Distinguishing ActivITIEs From Accomplishments . . . . . . . 11
The Fable of the Beekeepers and Their Bees . . . . . . . . . . . . . . . . . 11
A Balanced Measuring System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
A Word About CategorIEs of Work . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 3 Developing Employee Performance Plans . . . . . . . . . . . . . . 19
Step 1 Look at the Overall Picture . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Step 2 Determine Work UnIT Accomplishments . . . . . . . . . . . . . . . 26
Method 1: GOAl Cascading Method . . . . . . . . . . . . 27
Method 2: Customer-Focused Method . . . . . . . . . 30
Method 3: Work Flow Method . . . . . . . . . . . . . . . . . 33
Step 3 Determine Individual Accomplishments . . . . . . . . . . . . . . . 37
Step 4 Convert Accomplishments Into Performance Elements . . 41
Step 5 Determine Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Step 6 Develop Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Step 7 Determine How to MonITor Performance . . . . . . . . . . . . . . . 58
Step 8 Check the Performance Plan . . . . . . . . . . . . . . . . . . . . . . . . 63
Chapter 4 Learning Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Performance Measurement Quiz WITh Answers . . . . . . . . . . . . . . . 67
Quick Reference for Developing Performance Plans
That Align WITh Organizational GOAls . . . . . . . . . . . . . . . . 69
Appendix A: Examples of Standards WrITten at Five Levels . . . . . . . . 73
Appendix B: Examples of Standards WrITten at THRee Levels . . . . . . 77
Appendix C: Examples of Standards WrITten at Two Levels . . . . . . . . 81
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