业务流程再造咨询(PDF 59页)

Contents
􀂄 BPR delivers radical customer service improvements and cost reductions
􀂄 A.T. Kearney’s approach to BPR is based on five key principles
􀂄 Our approach follows three phases
• Phase 1 - Vision and case for change
• Phase 2 - Process redesign
• Phase 3 - Implementation
􀂄 Programme organisation evolves from design to implementation
􀂄 A.T. Kearney has a wealth of experience of successful BPR projects around the world
A.T. Kearney 12/8909/BPR/db 3
BPR delivers radical customer
service improvements and cost
reductions
A.T. Kearney 12/8909/BPR/db 4
Benefits of BPR
Product
design Raw
material
Parts
production Assembly
Technology Marketing Distribution Service Customers
HR
Piloting
Purchasing Facilities
Decision
making Reporting
Finance
Legal
Core
Business
processes
Support
processes
Management
processes
Quality
Manufacturing
Quality
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