酒店业的六西格玛资料(ppt 66页)英文

Why Six Sigma @ Starwood

一、We Think We’re Different !
二、What Is Six Sigma?
    Six Sigma:  What’s not to like?
    The Foundation
    Six Sigma Approach & Projects
    Six Sigma:  What It Is Not!
    Six Sigma Roles
    Six Sigma Roles: Black Belts
    Six Sigma Roles: Master Black Belt
    Training & Tools—Black Belt
    Other Important Six Sigma Roles
    Six Sigma APD Rollout
    APD Six Sigma Organization
    Six Sigma Leadership
    Black Belt & Property Training Cycle
    Six Sigma Training Investment
    Six Sigma Training Deployment
    General 6 Sigma Information
1)  The E Tool
    Process Improvement Methodology
    The Statistical Tools used
    Tollgate Checklist – Define
2)  Innovation Transfer
3)  Key Lessons Year 1
4)  Corporate, Divisional & Global Projects
    Global Status
    Six Sigma Benefits Snapshot
    DMAIC Project Average Value
    2001 Six Sigma Award Winners
    Major Corporate Projects
    Major STARS Projects
    Global Projects Approved 12/01
    NAD Initiatives and Projects
5)  The DMAIC Process
    Projects:  Consistent Method
    Process Improvement Methodology
    Tollgate Checklist – Define
    Measure
    Analyze
    Run Chart  vs.  Boxplot
    Improve
    Control

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