质量管理系统Requirements手册(doc 83)

The QualITy Excellence for SupplIErs of Telecommunications Forum (QuEST
Forum) was founded to foster continued improvements to the qualITy and
reliability of telecommunications service. The founders took the critical inITial step
of establishing a common set of qualITy management system rEQuirements and
measurements by creating the TL 9000 QualITy Management System
REQuirements Handbook and the TL 9000 QualITy Management System
Measurements Handbook. These handbooks are the result of a cooperative
effort among members of the telecommunications industry.
The work of the QuEST Forum yIElds benefITs to customers, their subscribers,
and their supplIErs. Membership is composed of telecommunication Service
Providers, SupplIErs, and Liaisons. Members fund and participate in the QuEST
Forum, have defined voting rights and are expected to contribute to the work of
the QuEST Forum. Members vote on adoption of the TL 9000 structure, content,
administration, and other questions coming before the QuEST Forum.
The QuEST Forum establishes and maintains a common set of qualITy
management system rEQuirements and measurements built on currently used
industry standards, including ISO 9001:2000. The rEQuirements and
measurements promote consistency and efficiency, reduce redundancy and
improve customer satisfaction. They also enable supplIErs to improve qualITy
and reliability, reduce costs, and increase competITiveness.