新产品开发流程(英文版)(ppt 19页)

新产品开发流程内容摘要：
Why is Customer-Centered Design important?
HP Customer-Centered Design Services (CCDS): Who are we?
Overview: Where we fit in the Product Development Process
Case Study: Designing a complex application suite
Case Study: Merger of Compaq and HP support web sites
Center of competency in customer research and designing user interfaces, with facilities around the country
Staff educated and experienced in cognitive & physiological disciplines
Centralized resource for HP design teams who do not have research, design, & testing skills
Primary value add to HP design teams:
Improve development process by bringing HP design teams together, creating a common product vision
Bring target users of products together with design teams to define, design, develop customer-centered products

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