ManagementTools2003Highlights英文(pdf 23页)
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- 经营管理
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Activity-Based Management
Balanced Scorecard
Benchmarking
Change Management Programs
Contingency Planning
Core Competencies
Corporate Code of Ethics
Corporate Venturing
Customer Relationship Management
Customer Segmentation
Customer Surveys
Downsizing
Economic Value-Added Analysis
Growth Strategies
Knowledge Management
Merger Integration Teams
Mission and Vision Statements
Outsourcing
Pay-for-Performance
Reengineering
Stock Buybacks
Strategic Alliances
Strategic Planning
Supply Chain Integration
Total Quality Management
While code of ethics topped satisfaction; mission & vision statements disappointedSatisfaction rankings2000200220002002MeanMeanRankRank•Corporate Code of Ethicsn/a4.05n/a1•Core Competencies3.84.01183•Customer Surveys3.913.99105•Benchmarking3.893.96116•Pay-for-Performance4.093.9017•CRM3.673.812213•Activity Based Management3.873.761419•Mission and Vision Statements3.943.74621
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