软件测试ITIL教程(ppt 71页)
软件测试ITIL教程(ppt 71页)内容简介
主要内容
What is ITIL?
Service Management as a practice
Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Concepts, Principles
References & Resources
..............................
What is ITIL?
Service Management as a practice
Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Concepts, Principles
References & Resources
..............................
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