ITIL全球调查报告(pdf 20页)

目录
Executive Summary  02
Introduction  03
Project Critical Path  03
Stakeholder Group Identification  03
Stakeholder Consultation Process  05
Survey Results  06
Key Findings  07
Conclusions  14
Next Steps  15
Appendix A - Workshop Method  16
Appendix B - Special Interest Group Submissions  17
Glossary  17
..............................