经济合作与开发组织(pdf 46)英文

TABLE OF CONTENTS
EXECUTIVE SUMMARY  4
Business environment  4
Network infrastructure ... 4
Trust infrastructure. 5
Digital products and information services... 5
Skill upgrading... 5
Intangible investments and assets ... 5
Information. 5
Government on-line 6
Competition 6
Intellectual property ... 7
INTRODUCTION. 8
I. BENEFITS AND USE BY SMALL BUSINESSES ... 9
Benefits of ICT and Internet use . 9
ICT adoption and firm performance.. 11
Use of ICT and Internet among SMEs.. 11
Adoption of Internet e-commerce by SMEs.. 13
Towards e-business integration. 18
II. BARRIERS TO USE . 19
Unsuitability for business. 19
Enabling factors: internal ICT and managerial knowledge... 20
Cost of developing and maintaining e-business systems .. 21
Network infrastructure issues: access and interoperability ... 22
Building security and trust  26
Legal uncertainties ... 28
E-business adoption challenges: lessons from EBIP. 29
III. ICT AND E-BUSINESS USE BY SECTOR. 31
Tourism 31
Retail  32
Textiles. 33
Automobiles . 34
Summary .. 34
IV. POLICY IMPLICATIONS 35
General approaches .. 35
General framework policies for SMEs.. 36
Specific policies for SMEs 39
Summary .. 43
REFERENCES  44
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