Haygroup的绩效管理流程手册(pdf 67页)

Table of Contents
Performance Management Process Overview Page
·  Introduction to the Performance Management Process ........ . 1
·  Why Change? .................. . 2
·  Definition of Terms ................ . .
·  State Laws on Performance Management ........... .
3
5
·  Features of the PMP ................ . 6
·  Role of Supervisors, Employees and Reviewers in the PMP ....... 7
·  Time Guidelines for the PMP .............. . 10
·  Summary of the PMP Form ..............11
·  Layout of the Remainder of the Handbook ........... 12
Phase I: Planning ................... 13
·  Introduction to the Planning Phase ............. 15
·  Accountabilities .................. 16
·  Creating Performance Standards .............18
·  Designating the Importance of Accountabilities .......... 20
·  Example of an Accountability on the PMP Form .........20
·  Explaining Behaviors ................ . 21
·  Examples of Behaviors ................ 23
·  Completing the Planning Phase .............. . 28
Phase II: Coaching .................. . 29
·  Ongoing Feedback ................. 31
·  Collecting Performance Information ............32
·  Preparing for Coaching Sessions .............33
·  During a Coaching Session ...............
·  Coaching vs. Progressive Discipline ............ . .
34
36
Phase III: Review ..................37
·  Review .................... 39
·  Preparing for Review Sessions .............. . 40
·  Rating Errors and Biases ...............41
·  Rating the Accountabilities ...............
·  Borderline Cases: How to Decide? .............
42
43
·  Overall Accountability Rating .............. . 45
·  Rating the Behaviors ................46
·  Overall Performance Rating ............... 47
·  Summary/Development Plan ..............49
·  Preparing for the Year-End Discussion ............ 50
·  During the Year-End Review ..............51
·  Writing the Development Plan .............. . 53
·  One PMP Cycle Ends, Another Begins ............ 55
Appendix ..................... 57
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