中基凯维商务礼仪基本规范(DOC 32页)

一.礼仪概述......2
二.形象塑造......3
1.仪容......3
2.表情神态......4
3.站姿......6
4.走姿......7
5.坐姿......7
6.蹲姿......9
三.衣的礼仪......9
1.服饰礼仪的总体原则......9
2.男士......10
3.女士......12
四.食的礼仪......13
1.中餐礼仪......13
2.西餐礼仪......15
五.住的礼仪......17
六.行的礼仪......17
1.乘车礼仪......18
2.行走礼仪......23
3.电梯礼仪......24
七.电话礼仪......24
1.电话礼仪......24
2.手机使用礼仪......26
八.交往礼仪......26
1.名片礼仪......26
2.馈赠礼仪......28
3.介绍礼仪......29
4.握手礼仪......29
5指引礼仪......30
6.商务活动位次排列......31
..............................