你如何可以在具有竞争性的酒店业发展自己个人事业(PPT53)中英文53

首先，你必须有一个优良的工作环境
          – 酒店。
First, you have to have a superior product – your hotel

其次，你有将为客人提供优良的服务
心态。
Second, and perhaps more important, you have to provide guests with superior service

取得客人的满意
achieve guest Satisfaction
增加客人的忠实度
- Increase guest Loyalty
超越客人的期望
- Exceed guest Expectation
7个服务原则Seven Principles of Service
使每一位到店的客人感受到我们热情的问候。Warmly greet and acknowledge every guest encountered
以友善且迅速的工作方式关注每一位客人。
     Take care of every guest’s request quickly and in a friendly manner
一举一动的行动都使客人感觉到我们的专业性。
   Project a professional image through appearance and conduct
确保客人舒适、安全。
   Be committed to guest comfort, safety, and security